国家开放大学商务英语1形考任务5参考答案.docx
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1、国家开放大学商务英语1形考任务参考答案形考任务5一、选择填空:阅读下面的对话或句子,从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、Your request for compensation made me surprised. What happened? A. There must be something wrong.B. Its because of the quality.C. Its true.2、Oh. But why didnt he just own up and tell someone? A. He was too scared that he would be
2、 fired, I suppose.B. So be careful with our job.C. You should have told him that earlier.3、Hello, David! I havent heard from you for a long time. How have you been recently? A. Long time no see.B. Thats ok.C. Not bad, thank you.4、We are entitled to cancel it if you fail tothe contract. A. draw upB.
3、honorC. sign5、It is better to tell someone to get it .A. fixedB. fixC. fixing6、Hi, Lily, whats up with Mike? I heard the boss yelling at Mike earlier today. A. He was so scared.B. It is better to tell someone to get it fixed.C. Its said that Mike made a mistake and then tried to cover it up.7、I bet
4、that Mike wished you had told him that earlier. A. So be careful with our job.B. We should also find what the customers think.C. Well, Mike isnt a fool, he wont do that again.8、The quality, specifications and prices arein our contract.A. clearB. clarityC. clarified9、Every business has its ups and do
5、wns, and soevery person.A. isB. doesC. do10、In this way you will stayin these changing times. A. competenceB. competitiveC. compete11、improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.A. In order thatB. So as toC. In order to12、We try
6、our best toyour requirement.A. getB. meetC. make13、I bet that Mike wished youhim that earlier.A. toldB. have toldC. had told14、The re-examination results indicate that one-third of the goods are notstandard.A. up toB. withinC. on15、your customers what they need and more than they expect will lead cu
7、stomers to return to you. A. GivingB. GiveC. Given二、阅读理解:阅读下面的对话,选择合适的内容将对话补充完整。Clerk: Hello, Big City Electricity, how may I help you today?Peters: (C).Clerk: May I have your account number?Peters: Certainly, its 4392107.Clerk: Thank you, is this Mr. Peters?Peters: Yes, this is Mr. Peters.Clerk: Th
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