国家开放大学商务英语4形考任务2参考答案.docx
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1、国家开放大学商务英语4形考任务(单元测试2)参考答案一、选择填空题(每题10分,共5题)1、 Hello, is that Sail Moving Company? _?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, Im Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、 What is the distance between the new buil
2、ding and your office? _.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers wont find store clerks sitting around _ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _ each custome
3、r the center of attention.A. madeB. to makeC. make5、Customers often remain _ to a business that has excellent service even if their prices are high. A. loyalB. loyallyC. loyalty6、 What does the customers complaint say? _.A. He says he will write us a thank-you letterB. He says he hasnt gotten back t
4、he monitor for repairsC. He wants to know whether we could give him a discount7、 The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this? _.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB.
5、What do you think? But I have no ideaC. Thats the clients own problem, I guess8、_ the situation may be, make sure that you dont leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _ , the person youre talking to will want to know the reasons.A. got upB. g
6、one wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _ .A. why are they sayingB. how are they sayingC. what they are saying11、 How do you calculate the fee if we ask you to move the office furniture? _.A. We can give you a 10% discountB. Sorry,
7、we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _ for compensation with our company.A. requestB. demandC. claim13、Some of the customers
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