15TotalQualityControl全面质量管理
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1、15.Total Quality Control全面质量管理Part 1IntroductionIntroductionRight from the dawn of history,people in all walks of life around Right from the dawn of history,people in all walks of life around the the globeglobe have been striving to survive in a highly competitive have been striving to survive in a
2、highly competitive word.The industrial scenario is no different.Corporate word.The industrial scenario is no different.Corporate executives have been working overtime to achieve business executives have been working overtime to achieve business excellence by striving to find solutions to those probl
3、ems which excellence by striving to find solutions to those problems which have defeated their counterparts in other parts of the globe.have defeated their counterparts in other parts of the globe.The message is amply clear:the gospel of globalization has The message is amply clear:the gospel of glo
4、balization has come to occupy center stage.The focus on price,which come to occupy center stage.The focus on price,which hitherto ruled the competition,has shifted to both price and hitherto ruled the competition,has shifted to both price and quality.quality.引言有史以来,全世界所有的人就在这个高度竞争的世界中奋斗。工业界也是如此。公司的主
5、管们一直在努力寻求那些竞争对手应付不了的问题的解决办法,为了获取事业成就而加班加点。大量的信息显而易见地表露出:全球化成为了世界的主流。历来以价格作为的竞争焦点已经转变为了价格和质量。Today,customers are demanding on quality in products,Today,customers are demanding on quality in products,services and in life.They have become increasingly services and in life.They have become increasingly
6、discerning and have started looking for options more in tune discerning and have started looking for options more in tune with their basic needs,requirements and self-esteem.In with their basic needs,requirements and self-esteem.In fact,they are prepared to pay a premium for a quality fact,they are
7、prepared to pay a premium for a quality product or service.One of the approaches that seems to product or service.One of the approaches that seems to provide the solution to the aforesaid challenges is the provide the solution to the aforesaid challenges is the management philosophy of total quality
8、 managementmanagement philosophy of total quality management(TQM).(TQM).现今,顾客对产品,服务甚至生活质量的要求越来越高。他们已经越来越具有洞察力。顾客开始以他们的基本需要,要求和自尊为基准进行选择。事实上,他们乐意为有质量保障的产品或服务进行额外支出。而针对上述的挑战的解决办法之一就是全面质量管理(TQM)的管理哲学。TQM is an approach for continuously improving the quality of TQM is an approach for continuously improv
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